privacy policy

Privacy Policy and Terms and Conditions of Use

Who are we?

We are part of Edmond Productions.

We strive to provide high quality cosmetics, movie effects and cosplay at the right price.

We make sure our products are safe, luxurious, well-made and impressive.

 Your Account and Registration Obligations

Upon submitting your registration request for membership on our site, you are required to provide specific information and select a username and a secret password to use when logging in. Upon acceptance of your registration, you will become a member of the site, and accordingly, you agree to the following:
  • You are solely responsible for maintaining the confidentiality of your account information and password and for determining who is authorised to access and use your account on the site. In the event of any unauthorised use or hacking of your account, you are obliged to immediately inform the site and Edmond Company of such activities. Failure to promptly notify the site or Edmond Company of any illegal use and/or hacking of your account absolves the site or Edmond Company from any responsibility.
 
  • The site and/or the company shall not be liable for any loss you may incur directly or indirectly, whether moral or material, as a result of disclosing your username or password. You are known to be the person responsible for maintaining the use of the site with all seriousness and credibility and are obliged to compensate the site and/or Edmond Company for any losses or damages that may result from any illegal, real, or authorised use of your account by you or by any other person who obtained access to your account on the site, whether to perform services or other activities, using the username and password, with or without your permission.
  • You acknowledge that all the information you have provided is accurate, up-to-date, and complete. The information you provide must match the requirements of the site registration form. Do not include the words “ED-MOON” or “EDMON” in the user registration ID.
The site is committed to treating your personal information and contact addresses with complete confidentiality. Partners, such as banks and shipping companies, will not be provided with your contact information except to complete business operations. You are obliged to maintain and update your registration data to keep it accurate, valid, and complete. If you provide incorrect, outdated, or incomplete information, or violate what is stipulated in the User Agreement, the site and/or Edmond Company has the full right to suspend, restrict, or cancel your membership and account on the site, without prejudice to the rights of the site and/or other legal means to restore its rights.
You acknowledge that you agree to provide the site and Edmond Company with any requested information or documents immediately. In the event of non-compliance with any of the above, the site management and/or Edmond Company has the right to suspend or cancel your membership and ban you from the site. We also reserve the right to cancel any unconfirmed accounts or transactions, or accounts that have been inactive for a long period.
The site and/or Edmond Company has the absolute authority, at any time, to conduct any investigations deemed necessary (directly or through a third party) and request you to disclose additional information or documents to verify your identity and/or ownership of your financial instruments when paying electronically or through Visa transactions in case of confusion.
If the applicant for registration is a representative of an organisation or commercial company, they are obliged to provide all required information and documents, including but not limited to, your commercial license, and any other documents specific to the organisation and/or documents showing the responsibility of any person acting on your behalf.

User Agreement and How This Site Works:

The customer acknowledges and agrees that the site and / Edmon Company may, in their exclusive authority and without incurring any legal liability, make any initial or sub-amendments to this agreement without the need for your additional approval, at any time and with immediate effect, and you will be notified of these amendments by broadcasting an announcement on the site. It is known to the customer that the site is not considered an auction or a bank and does not provide similar services, but rather a site through which goods are sold between the company and buyers registered on the site.  

  • Electronic communications:
The customer acknowledges and agrees to be contacted by e-mail, or by broadcasting promotional advertisements on the site, and also acknowledges and agrees that all agreements, advertisements, statements and other communications provided by you electronically are considered their written counterparts, in meeting legal requirements.The site and / or the administrator will, during the period of your membership, send promotional e-mails to inform you of any changes, procedures or new promotional activities that may be added to the site.You, as a user, have the right to confirm that you do not wish to receive promotional e-mails, and you can opt out of receiving these messages, by clicking on the “Request not to receive promotional messages” option available at the bottom of the promotional and advertising messages.

  • Brands:

EDMON and the proprietary logos, and other words and logos on the Site, including the “Partner Marks and Payment” – Secure Payment are either registered or unregistered trademarks, and are protected by international trademark and intellectual property laws and regulations. ED-MOON trademarks may not be used for products or services outside the marketplace or may otherwise affect their value and credibility. All other trademarks not owned by Edmond that appear on the Site are the property of their respective owners, who may or may not be affiliated with or connected to Edmond.

Copyright:

All content on the Site, including but not limited to text, graphic designs, logos, button icons, icons, audio clips, digital downloads, compiled data and software, is the property and copyright of Edmond or its users, the creators of such content and its authorized agents and is protected by copyright, trademark, and other intellectual and creative property rights and laws. The content compiled on the Site is the exclusive property and copyright of Edmond and is protected by copyright, trademark, and other intellectual and creative property rights .
 

Buyer Protection and Return Policy:

Personal health supplies (such as contact lenses – eyelashes – brush – artificial fangs) cannot be returned or exchanged according to the instructions of the Ministry of Health and to maintain the safety of society.. Therefore, we are present as a team to ensure that the product is suitable for you. We provide you with continuous support before purchasing through a team available for all your inquiries through the chat on the site or WhatsApp or Messenger on Facebook.

You cannot return or exchange cosmetics after opening and using them.

The site contains a special program called the “Buyer Protection Program”. This program aims to help buyers ensure the protection of their purchases on the site.

In the event that the buyer purchases goods and does not receive his goods, or in the event that he receives goods that differ from what was mentioned on the offer page, damaged or not working properly, the buyer can request protection according to the Buyer Protection Program and within the site’s goods return policy so that you can return them for free and get all the money you paid within the terms and conditions specified by the site.

All you have to do in this case is contact us within 3 days from the date you received the product you want to return, and make sure that the item remains in its original packaging and in the same condition in which you received it without using it by you. In the event that it is confirmed that the item you want to return is damaged or does not work properly or does not match the description provided on the site, you will receive all the money you paid for the item in addition to the shipping costs you paid when purchasing this item.

Warranty Policy:

Personal health supplies (such as contact lenses – eyelashes – brush – artificial fangs) cannot be returned or exchanged according to the instructions of the Ministry of Health and to maintain the safety of society.. Therefore, we are present as a team to ensure that the product is suitable for you. We provide you with continuous support before purchasing through a team available for all your inquiries through the chat on the site or WhatsApp or Messenger on Facebook.
  ” You cannot return or exchange cosmetics after opening and using them.”
The site contains a special program called the “Buyer Protection Program”. This program aims to help buyers ensure the protection of their purchases on the site.
In the event that the buyer purchases goods and does not receive his goods, or in the event that he receives goods that differ from what was mentioned on the offer page, damaged or not working properly, the buyer can request protection according to the Buyer Protection Program and within the site’s goods return policy so that you can return them for free and get all the money you paid within the terms and conditions specified by the site.
All you have to do in this case is contact us within 3 days from the date you received the product you want to return, and make sure that the item remains in its original packaging and in the same condition in which you received it without using it by you. In the event that it is confirmed that the item you want to return is damaged or does not work properly or does not match the description provided on the site, you will receive all the money you paid for the item in addition to the shipping costs you paid when purchasing this item.
  • Shipping fees for return requests:
In case the return is due to an error on the part of the seller or a problem with the product sent and the buyer objects within 3 days of receiving the order (the protection period provided by Edmund)
Edmund bears the shipping fees paid to ship the item to the buyer:
In case the return is due to the buyer’s error in choosing the product or changing his mind after purchasing, and the product is still in its original condition without opening. The buyer bears the shipping fees to return the item.
In case of return within the protection period within 3 days of receiving the order (in case the site agrees to return the product) the money will be returned to him. Within a period of 20 working days.
 

ED-MOON’S RESPONSIBILITY:

The site is merely a communication channel, where users can meet and interact with the aim of purchasing goods.

The site takes measures (physical, organizational and technological) to protect against unauthorized access to your personal identification information and maintain it. Knowing that the Internet is not a secure medium, and the confidentiality of your personal information cannot be guaranteed 100%.
The site will provide your contact information “mobile phone and e-mail to our partner such as Fawry Company, partner banks, shipping companies and other assistance companies in order to complete the transaction.
The site and / or the administrator do not control the actions of any third party, such as other Internet pages linked to this site, or third parties claiming to represent you or others. You know and agree that the site and Edmon Company may use your information that you provide to it, in order to provide services to you on the site, and to send marketing messages to you, and that the confidentiality contract on this site controls the collection, processing, use and transfer of your personal identification information.
The buyer is kindly requested to add a fair evaluation of the product immediately upon receipt of the product. So that the site can develop products and improve the quality of service.

 
 Prohibited actions for site users:
 Manipulating or attempting to manipulate the site in any way, including the prices of any goods or services on the site, whether alone or with the assistance of another party or user 
Doing any act that would violate the systems of maintaining the confidentiality of information and data of the site, or disclosing or using any data or information for any reasons or actions not related to Edmond and / or the site.
Transferring your account on the site and username to another party without informing the site administration and its approval of this action
Distributing any malicious programs such as viruses, Trojan horses, time bombs or any similar programs or technologies that may harm the site or the interests and property of the site users, and whoever proves this act bears all material and moral compensation without any liability towards Edmond and / or the site.
Creating a claim on the site and / or management or causing a total or partial loss of services to Internet operators or any other providers.
Doing any act that may impose or may impose (in our opinion) unjustified burdens on our infrastructure and employment policy.
Interfering or attempting to interfere to affect the workflow of the site.
Attempt to take over another user’s account or commit any fraud on the Site or other user accounts and domains. Reproduce, modify or distribute any content on the Site or infringe any copyright or trademark in any way. 

  • Governing law and legislation:

This User Agreement is governed by and formulated in accordance with the laws of the Arab Republic of Egypt and is subject to the full and complete legislation of the Egyptian courts.
 
What personal data we collect and why we collect it: 
– Comments:
When visitors leave comments on the site we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
 
– Cookies:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 
When you log in, we will also set several cookies in order to save your login information and your screen display choices. Login cookies last for two days, while display options cookies last for a year. You will be logged in for two weeks when you select Remember Me, and if you log out of your account, the login cookies will be removed. 
An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
 
How long do we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
 
For users who have registered on our site, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.